Our offices are closed to the public. Services are still available through VP. Contact us to make an appointment: info@gladinc.org | 323.478.8000 V/TTY | 323.892.2225 VP

Human Services

The mission of GLAD’s Human Services Department is to provide support and to advance the life of deaf and hard of hearing individuals by empowering them with information, training and opportunities. Human Services also provides training and technical assistance to hearing service providers, employers and community organizations & agencies. GLAD’s Community Advocates and Specialists work with consumers, businesses and service providers to resolve issues or problems concerning communication barriers and other challenges in seven categories:

Communication Assistance

  • Free use of videophones during working hours, document translation, and equipment demonstrations
  • Video

Peer Counseling

  • Referrals to appropriate mental health providers, counselors and support groups
  • Video


  • Legal, education, and civil rights, consumer related issues and dispute resolution, IEPs, tip sheets on variety of topics, work with employers, doctors, lawyers and businesses to obtain communication access, attorney referrals
  • Video

Independent Living Skills

  • Develop skills for money management, banking, housing, cooking, shopping, computers, and transportation
  • Video

Employment Assistance

  • Vocational planning and job counseling, sensitivity and communication access trainings for employers and referrals to Employment Development Department (EDD), Vocational Rehabilitation (VR) and others
  • Video

Information & Referral

  • Where to find services, flyers for community events, lists of accessible businesses and deaf/hard of hearing owned businesses
  • Video

Community Education & Outreach

  • Free workshops on Social Security, Jobs, Disaster Preparedness, Domestic Violence and Identity Theft, free training for employers service providers on working effectively with people who are deaf and hard of hearing, community events and American Sign Language classes (small class fee)

Ask an Advocate

Want referrals to local businesses and agencies? Need to schedule interpreters for your communication needs? Facing discrimination issues? Want information about the ADA and other laws? Interested in learning sign language? Are you the parent of a deaf child and need resources? Want to work in the deaf and hard of hearing community? Ask an advocate!