1) Inform a GLAD employee who can relay your concern to a program supervisor.
2) Request a meeting with a program manager or the CEO in person or on VP
3) File a complaint. Click below for a copy of our complaint policy and procedures.
A grievance is a complaint made by a client or a community member against a service, staff or policy of GLAD. A grievance must be made within 30 days of the incident. If you cannot complete this form, you may request a meeting with a program manager or CEO who will complete the grievance form for you.
We will respond within 24 hours during office hours