|POSITION: LIFESIGNS Dispatcher||CLASSIFICATION: Non-Exempt|
|SUPERVISOR: Lead Dispatcher||FTE: 100%|
|LOCATION: Los Angeles||DEPARTMENT: LIFESIGNS|
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Under the supervision of the Dispatch Supervisor, the LIFESIGNS Dispatcher will:
- Be responsible for answering all incoming calls;
- Accept and fill all requests for service with appropriate interpreters;
- Keep detailed information on each assignment;
- Dispatch interpreters to various assignments;
- Perform such tasks and responsibilities as may be delegated.
Applicants must possess a high school diploma or equivalent. Excellent customer service skills are required. Applicants must possess knowledge of interpreter Code of Ethics, and the role of the interpreter. Knowledge of ASL and a basic knowledge of Americans with Disabilities Act are desirable. Previous experience as a dispatcher is preferred. Basic computer skills are a must. Applicants must possess the ability to relate to and be sensitive to deaf persons with widely varying communication skills and language levels and the ability to work with a diverse, multi-ethnic population. Applicants must be a flexible self-starter and a resourceful team player; detail-oriented with strong organizational skills, excellent verbal and written communication skills; the ability to prioritize and handle multiple tasks and sometimes with competing deadlines; excellent interpersonal skills and at all times be capable of maintaining a cooperative relationship with co-employees, directors, employers, community members, other agencies and the CEO. Punctuality and reliability are required. Involvement with deaf community is desirable. Applicants must be able to handle confidential situations; have the ability to work independently, take initiative and thrive under pressure in a fast-paced environment; must have a professional demeanor and customer service skills, including phone manners and must be knowledgeable of office procedures. Familiarity with the geography of Los Angeles, Orange, Ventura, Santa Barbara, San Luis Obispo and Kern Counties is preferred. Applicants must have reliable transportation, a valid California’s driver’s license and current automobile insurance as required by law.